FAQ
Frequently Asked Questions
| Q: | When will my electric fireplace arrive? | |||
| A: |
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| Q: | Can I buy online with my safety in mind? | |||
| A: | Absolutely. FireplacesCanada.com maintains the highest level of transaction security and is certified for SSL encryption. You can be certain that your payment information stays private and confidential. Our Satisfaction Guarantee enables you to feel comfortable with your purchase. We stand by our products and will make every effort to make your buying experience a positive one. We do not sell or release any customer information. FireplacesCanada.com is an Authorized Internet Distributor for Amantii, Remii and Sierra Flame, Dimplex products. We have a direct purchasing relationship with these manufacturers and maintain stock of each product line. All manufacturer warranty and service obligations are in effect. Because of our direct relationship, we will even assist you with communication with each company, should the need arise. |
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| NOTE: Not all internet sellers of these products are created equal. Proceed with caution if you choose to purchase from an internet dealer who is not direct and is not known to the manufacturer. | ||||
SYM-BESPOKE QUESTIONS |
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| Q: | How is the sound controlled on the Symmetry Bespoke and is there a volume control? | ||
| A: | The fireplace crackling sound can be controlled through the remote or Wi-Fi App to turn the sound on or off, however there is no volume control. | ||
GENERAL QUESTIONS |
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| Q: | How much space will my electric fireplace heat? | ||
| A: |
Amantii electric fireplaces can heat rooms approximately 15′-20′ (400 square feet). | ||
| Q: | Are electric fireplaces cost-efficient? | ||
| A: | Electricity rates vary depending on location, but electric is on average much cheaper than other forms of heating your home. On average electricity rates are $.02/hour without heat and $.07/hour with heat. Electric fireplaces are an excellent option for zone heating. For comparison; gas fireplace manufacturers regularly advertise running costs of $.23/hour. | ||
| Q: | Is it safe to move the electric fireplace to another location once it is assembled? | ||
| A: | Yes, once the fireplace is assembled it is sturdy and is safe to move. | ||
| Q: | Is electric fireplace cheaper to run than a gas fireplace? | ||
| A: | If you do not have an existing gas line, an electric fireplace is probably a the more cost effective option. Also, because gas fireplaces are fueled by gas, they create real flames, while electric fireplaces produce heat with no flame. Generally speaking, a gas fireplace is more expensive to run than an electric fireplace. | ||
| Q: | Is it possible to purchase your fireplaces without the heating element? | ||
| A: | Yes we have Wall Mount/Built In models that have state of the art realistic LED flames and no heat output, however most of Amantii fireplaces have the functionality to operate with the heat on or off. | ||
| Q: | How do I turn my fireplace on or off? | ||
| A: | The majority of Amantii fireplaces come with a remote control. The remote allows you to turn the fireplace on or off, adjust the intensity of flame, and adjust the level of heat (if applicable) that the electric firebox will give off. Most models also have controls located on the unit as well for manual operation. | ||
| Q: | Does your fireplace need any venting or a chimney? | ||
| A: | No, Amantii electric fireplaces are all vent free and therefore there is no need for any chimney, any venting, any gas lines. There is no open flame, and no mess or clean up. | ||
| Q: | Do you need any permits to install your electric fireplaces? | ||
| A: | No permits are required. | ||
| Q: | Can the Electric Fireplace be installed to replace a wood burning fireplace. We are remodeling and would like to replace the wood burning unit with an Amantii electric fireplace. | ||
| A: | Usually the determining factor is the inside height. We make 3 sizes of height which is the most important number. The trim is just like a gas unit: you hope it covers the hole, and if not, you simply make a backing plate | ||
| Q: | Does the glass front of the electric fireplace get hot? | ||
| A: | No – the glass front of the fireplace always remains cool and is perfectly safe. | ||
| Q: | Is there much maintenance with your electric fireplaces? | ||
| A: | The only maintenance required for our electric fireplaces would be to change the standard 40 watt candelabra light bulbs, which have a standard life of 2 years, if one or more burn out. These bulbs can be readily found at home centers. | ||
| Q: | Are your electric fireplaces safety certified? | ||
| A: | Yes, our Amantii fireplaces have the ETL Listed Mark or CSA marks, proof of product compliance (electrical, other safety standards) to North American safety standards. | ||
| Q: | I purchased the ZECL-33-3624-BG fireplace and I need a recommendation for a thermostat. Do you sell them or know what kind I need to get? | ||
| A: | The remote has a temperature setting and it will do automatic temp of around 70’F with or without the flame on.
If you want an external thermostat – a millivolt version is what you need. No power required to it. |
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SYM QUESTIONS |
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| Q: | What are the differences between the SYM Series and the SYM-B Series? | ||
| A: | The SYM-B fireplaces have no touch screen, no log set, no mood light and no template. The SYM Series has those features. | ||
| Q: | What are the key differences between the BI-DEEP-XT Series and the SYM-XT Series? | ||
| A: | The main exception is the DEEP-XT goes in the wall first, then you finish around it.
So the DEEP-XT can be totally clean faced and does not require a trim. The SYM-XT goes in the hole at the end, and requires a trim. |
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PANORAMA QUESTIONS |
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| Q: | Can the 4″ ultra slim Panorama XS series be installed into a standard wall size to give it the flush look (vs. a wall mount or extended build out to a wall to accomodate)? | ||
| A: | Yes the XS series was designed to do exactly this | ||
Don't Take Our Word For it! Here's What Our Customers Think:
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“Ordered a 50” Trueview from FireplacesCanada. Ben answered a few questions for me to make me more confident in making the purchase online. It wasn’t too long that my fireplace got shipped and arrived right at my doorstep. The courier company was amazing to update me regarding my delivery. They gave me a day heads up and again 30min before delivery to ensure I’m home. The package arrived well packaged and wrapped. I can’t wait to install it! Thank you again. Highly recommend shopping with them! ” - Waleed R
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