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FireplacesCanada is committed to making sure you are satisfied with our products. The products we carry are produced to the highest standards and are inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. In rare cases you may have technical issues with your electric fireplace. In order to solve your issue as quickly as possible, please follow these instructions.


Our warranty period is 2 years on parts only, labor is not included. Our policy is strictly enforced. A copy for review can be provided

*Please note: Some items such as made discontinued or before 2016 come with a 1 year warranty.


Freight Damages / Technical Support 

Technical Support by phone is available. We do not provide on call service calls. 

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