Please allow 9 days for your order to arrive.  We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it's always worth it!
		Defective Returns are easy, simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in a snap! If you need help with returning an item after not wanting it, unfortunately due to COVID-19 we are not accepting returns.

We are only accepting returns of defective items, regular returns are not accepted at this time due to COVID-19.

Thank You for understanding!

Please see the Return policy here

How will my order ship? 

We will ship your order using the fastest and most reliable method. Generally our smaller, lighter electric fireplaces will ship via Top FREIGHT Companies. Larger, heavier electric fireplace packages ship via a truck freight carrier. Ex: VITRAN, Day&Ross Freight

When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

Order status: email info@fireplacescanada.com for questions regarding order tracking or call (844) 346-6363 

YOU NEED TO SIGN TO RECIEVE YOUR PACKAGE, IF WE HAVE TO RESCHEDULE YOUR SHIPMENT, THERE WILL BE AN EXTRA CHARGE OF ($89)

Purolator/FedEx Shipments:

Our smaller, lighter electric fireplace products ship via UPS, Purolator or FedEx Ground. Depending on how close you are to the shipping warehouse, your item will arrive between 4 and 8 business days after it leaves the warehouse. Purolator and FedEx Ground do not typically require a signature and will leave the package in a suitable place near your door.

Freight Truck Carrier Shipments:

Larger, heavier electric fireplace items or packages ship via freight carrier. As defined by the trucking industry, Home Delivery means "curbside delivery" in a residential area. You may need assistance to move the package indoors or you might un-box the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport.

For Truck Freight shipments, delivery usually takes between 4 and 9 days from when your order leaves the warehouse. When your shipment arrives at a nearby terminal, you will be contacted by the freight carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.

NOTE: The most important thing to remember about truck freight is that when you sign for the delivery you are legally accepting the product as delivered in good condition. Therefore, it is extremely important that you inspect the product prior to signing the delivery receipt. If there is any damage, please write "CONTENTS DAMAGED" clearly on the delivery receipt that the driver is asking you to sign, then sign. This insures that your damage issue will be easily resolved.

Freight Carrier Damage: Please notify us within 24 hours at info@fireplacescanada.com (844) 346-6363 

YOU NEED TO SIGN TO RECIEVE YOUR PACKAGE, IF WE HAVE TO RESCHEDULE YOUR SHIPMENT, THERE WILL BE AN EXTRA CHARGE OF ($89)

Receiving Your Shipment: 

We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage it's possible that in rare cases, damages may occur during shipment.

Before signing for the shipment inspect the carton and contents. Should you notice any damage, please note it on the bill of lading and contact us immediately, within 24 hours.

NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the freight delivery receipt. If you are unable to inspect the contents at the time of delivery, prior to signing note on the delivery receipt "CARTON DAMAGED" if there are any blemishes, scuffs, crinkles, tears, rips, wetness, etc. The contents can be damaged by mishandlings such as drops that may only blemish the carton slightly. Immediately, within 24 hours of delivery, contact us regarding any damage.